Privacy Policy

Last updated: August 8, 2026

KinHar Digital Energy (Shenzhen) Co., Ltd. ("KinHar Energy", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website at www.kinharenergy.com.

1. Information We Collect

We collect the following types of information:

• Contact Information: Name, email address, phone number, company name, and country when you submit our inquiry form or contact us via WhatsApp/email.
• Product Inquiry Details: Information about the products you are interested in, including product models, quantities, and customization requirements.
• Technical Data: IP address, browser type, operating system, and pages visited. This is collected automatically through server logs and analytics tools.
• Communication Records: Email correspondence, WhatsApp messages, and form submissions related to your inquiry.

2. How We Use Your Information

We use the collected information to:

• Respond to your product inquiries and provide quotations
• Process and fulfill orders, including shipping and customs documentation
• Provide customer support and after-sales service
• Send product updates, newsletters, and marketing communications (only with your consent)
• Improve our website, products, and services based on user feedback
• Comply with legal obligations and protect against fraud

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Logistics partners (e.g., DHL, FedEx, freight forwarders) for shipping purposes only
• Payment processors (e.g., banks, PayPal) for transaction processing
• Legal authorities when required by law or to protect our rights

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including SSL/TLS encryption for data transmission, secure server infrastructure, and access controls. However, no method of transmission over the internet is 100% secure.

5. Cookies

Our website may use cookies to improve user experience, analyze traffic, and remember preferences. You can control cookies through your browser settings. We do not use cookies for intrusive tracking or sell cookie-derived data to third parties.

6. Third-Party Links

Our website may contain links to third-party websites (e.g., WhatsApp, social media platforms). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data (subject to legal/contractual obligations)
• Opt out of marketing communications at any time
• Request a copy of all data we have collected from you

8. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Inactive inquiry data is typically deleted after 24 months.

9. Children's Privacy

Our website is intended for business professionals and does not target children under 16. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page with a revised "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

• Email: kinharenergy@gmail.com
• WhatsApp: +852 6767 5765
• Address: Room 406, No.1-2 Ma Wu Road, Longgang District, Shenzhen, China